Faq
Frequently Asked question
Origin location and destination location
Origin Location: The place where the shipment or goods are picked up or dispatched from (e.g., factory, warehouse, supplier).
Destination Location: The final point where the goods are delivered (e.g., customer address, distribution center, retail outlet).
Time for pickup and time for delivery (hours, days)
In logistics, pickup time and delivery time can be represented in hours or days, depending on the mode of transport and the type of service (express, standard, etc.).
Type of freight, dimensions, commodity and weight
Logistics Terminology:
Can be gross weight (total including packaging) or net weight (product only)
- Type of Freight
The mode of transport or shipment type: - FTL (Full Truckload)
- LTL (Less Than Truckload)
- Air Freight
- Ocean Freight (FCL or LCL)
- Rail Freight
Courier/Parcel
- Dimensions
The size of the package or pallet: - Format: Length × Width × Height (in cm or inches)
- Often required in cm or inches for volumetric weight calculation.
Commodity
The type of goods being shipped:
Examples: Electronics, Garments, Machinery, Furniture, Chemicals, Food items, etc.
Weight
Measured in kg or lbs
If they have any wishes on how to transport it (for example, they can tell you we need it as cheap as possible, or we want it as fast as possible, or they need us to unpack or pack it and etc)
- Common Customer Wishes/Requests:
Cost Preference - “We need the cheapest shipping option available.”
- “Use economy freight, we are not in a hurry.”
- Speed Preference
- “We need the fastest delivery possible — use express air freight.”
- “Must be delivered within 48 hours.”
- Handling Requirements
- “Handle with care — fragile items.”
- “Do not stack — sensitive goods.”
- “Keep upright — liquid or machinery.”
- Packaging Instructions
- “Please pack the goods securely before pickup.”
- “Use eco-friendly packaging only.”
- “Customer will handle packing — just pickup.”
- Unpacking/Installation Requests
- “Unpack and remove packaging at delivery site.”
- “Install the machinery on-site.”
- Temperature Control
- “Keep refrigerated between 2°C and 8°C.”
- “Do not freeze — food-grade shipment.”
- Delivery Instructions
- “Call 1 hour before delivery.”
- “Deliver only during business hours (10 AM to 5 PM).”
- “Need tail-lift truck for unloading — no forklift at site.”